The JC Penney Furniture Saga Continues

I was awakened from a sound sleep at 7:05 a.m. (not a good way to start a Monday) by the phone call from the delivery company saying the storage ottoman "would be delivered today, what time could they come?" I told them between 12 and 5 p.m. I went home for lunch at noon and saw the truck in the neighborhood before I got home. I saw him pass the house twice, then went and stood on the porch so he could see me.

When he opened the back of the truck and carried a smallish box in his 2 hands to the door, I knew that the box could not contain the product I ordered. Remember, I loaded the old one onto Dad's truck and returned it to the store for credit. As he approached the porch and put the package down I told him there was no way that box contained my order and started to open the box. He told me I could not open the box until I had signed for it. I signed and opened the box. In it was a small rocker ottoman, mint green in color. Not my order. He told me to contact Penneys and left.

In moving the box I noticed that the address label did not have my name on it but a Jacksonville NC address. I also noticed the voice mail light blinking on my phone. The voice mail was from the truck driver who had called at 11 a.m. to say he would be at my house at 12:05 or 12:10. He left his phone number so I was able to call him and tell him the box he had delivered was not even addressed to me. He said he would come back & get it. He did return and searched the truck for a box with my name and address. He did find the much bigger box, and before he left I opened it to make sure it was the right thing.

I noticed on the shipping document that there was a factory ship date of 12 March. The shipping company Lynden International has a website and, I found out, tracking information there. According to the tracking information my box had been at Raleigh Durham airport since 19 March. I have e-mailed Penney's customer service voicing my displeasure. I also called customer service to see if the replacement chair had been shipped. She stated it shipped Friday 30 March. We'll see how long that takes...